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This Surprising Business Racked up Over 16,000 Yelp Reviews–Here’s How

This Surprising Business Racked up Over 16,000 Yelp Reviews–Here’s How

Never underestimate the power of the online review. But to what does this restaurant owe its success? Ryan Shapiro, Director of Sales and Marketi

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Never underestimate the power of the online review.

But to what does this restaurant owe its success?

Ryan Shapiro, Director of Sales and Marketing for Bottega Louie, says multiple factors have contributed to this overwhelming online response. Namely, Shapiro explains, the business was able to rack up their reviews by offering an incredibly unique atmosphere and wide range of products.

“You can come five times and have five completely different experiences,” says Shapiro, and it’s easy to understand how. 

The restaurant stocks a bakery in the front, and a stylish diner in the back. Sleek and minimalistic, Bottega Louie boasts an expansive menu that offers a variety of tastes: fried chicken, beignets, hamburgers, and baked goods.

“Our restaurant menu is Italian,” explains Shapiro. “It does have a California influence to it, and then we have our French Patisserie, but we are in L.A., [which] is also a big influence on it.” With a menu like this, Bottega Louie is able to draw in different crowds that want to order different things, thus appealing to a larger audience. 

The restaurant is visited by 15,000 patrons every week, and brings a playful atmosphere into the hustle and bustle of downtown L.A.

Says Shapiro, “There are things that people say that we take to heart and we look at, [like] ‘Okay multiple people have made this comment–let’s review it. Let’s sit down and see if there’s merit to it and make sure we’re constantly evolving and making changes.'”

And, ultimately, listening to customer feedback and constantly improving your products and services is the key to success in any business.

Published on: Jan 13, 2020

The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

This article is from Inc.com

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