Here’s how to treat your customers right.
March 7, 2019 1 min read
- You never have a second chance to make a first impression. Be sure the very first training every new employee receives is in customer service. Anything less than exceptional customer service is your fault.
- Don’t keep your standards a secret. Truly outstanding businesses don’t just make up slogans — they let their customers know what they’re up to, and put themselves and their employees in the hot seat by doing so.
- Don’t rely on the absence of customer complaints as your standard. You have to determine the appropriate definition of “exceptional” and train and coach accordingly.
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This article is from Entrepreneur.com
