Decision to rebook or accept a voucher for a cancelled trip comes back to haunt them
Thousands of travellers who agreed to rebook cancelled holidays – or accepted replacement vouchers – are facing a second wave of heartbreak as they find they can no longer take the trip they planned but the travel firm will not refund them.
Over the spring and summer, airlines and travel firms implored customers to accept vouchers or a rebooking, rather than the full refund to which most were entitled. In many cases, travel firms either refused a refund in the hope customers would accept a voucher or rebooking instead, or made it much easier to rebook than get money back.
