If you’re a BT customer, make sure you double check your bill this month. 

Some customers are being signed up to a subscription service without their consent or knowledge, the telco giant has confirmed.

Those affected have been getting an email suggesting they signed up for the premium tier of Xbox Game Pass, Microsoft‘s gaming subscription. 

One person said they were ‘not happy’ after being told they were being charged £12 per month for the service, despite having ‘never played on an Xbox’. 

BT has apologised for the problem and says that customers known to have been affected have got refunds – but did not confirm how many. 

If you're a BT customer, make sure you double check your bill this month. Some customers are being signed up to a subscription service without their consent or knowledge, the telco giant has confirmed

If you're a BT customer, make sure you double check your bill this month. Some customers are being signed up to a subscription service without their consent or knowledge, the telco giant has confirmed

If you’re a BT customer, make sure you double check your bill this month. Some customers are being signed up to a subscription service without their consent or knowledge, the telco giant has confirmed 

‘We’re very sorry that the customers mentioned in this article have had Xbox Game Pass Ultimate added to their account without their knowledge,’ BT told MailOnline. 

‘We recommend that all of our customers remain vigilant and if they notice changes to their account that are suspicious, to contact us as soon as possible to report this.

‘We will support and guide them on how to take steps to ensure their account is secure.’ 

BT is now investigating the cause of the issue.  

To check if they’re affected, customers should look back through their emails for a notification from BT saying: ‘Your subscription is ready’. 

It goes on to say ‘Thanks for activating your Xbox Game Pass Ultimate subscription’ – as if the customer has signed up for it themselves. 

BT customers can also check bills for any unusual charges, or login to their BT broadband account and check the ‘Your products’ page. 

According to the BBC, a member of BT staff said it was ‘a known issue’ when speaking to an affected customer, as it has been going on for months. 

Some people received an email (pictured) making it sound like they'd signed up for Xbox Game Pass when they hadn't

Some people received an email (pictured) making it sound like they'd signed up for Xbox Game Pass when they hadn't

Some people received an email (pictured) making it sound like they’d signed up for Xbox Game Pass when they hadn’t 

One of those unknowingly signed up to Game Pass back in October shared their experience on the community page of BT’s website. 

They said they were being charged £12 for Xbox Game Pass despite never signing up or even owning an Xbox. 

They wrote: ‘About an hour ago I found an email from bt.com sent around 17:30 this afternoon saying I’ve signed up for an Xbox Game Pass Ultimate Subscription and will be charged £12 a month. 

‘Problem is, I haven’t signed up for any such thing. I’ve never played on an Xbox in my life! Live alone, no kids, and nobody else has access to any of my account details.’

The user checked the ‘Your products’ page on their BT broadband account and found the unwanted subscription was listed there. 

‘Sure enough there’s now a section on there for “content partners” and a little box for me to manage the Game Pass subscription I had never even heard of until tonight, and definitely never asked for!’ they added. 

‘Presumably the initial charge will show on my next online bill, which I think is due on Tuesday. I’m not happy.’ 

Xbox Game Pass is a subscription service that lets people download and play video games for Xbox consoles or Windows PCs

Xbox Game Pass is a subscription service that lets people download and play video games for Xbox consoles or Windows PCs

Xbox Game Pass is a subscription service that lets people download and play video games for Xbox consoles or Windows PCs 

Another of those unwittingly signed up to Xbox Game Pass, Sue from London, said she noticed the charge when she logged into her BT account. 

‘They charged me an extra £10 and that money had come out of my account,’ she told the BBC.

‘Xbox Game Pass had been added to my accounts without my consent – I thought that’s so odd, because I don’t even have an Xbox.

‘I actually thought I’d been hacked, so I phoned them up… and they explained that it was a BT error.’

Another customer, Matt from East Sussex, said he was eventually refunded after not receiving a response from BT’s customer service account on X. 

Customers can contact BT using its online support page or by calling 0800 800 150.

Is this the end of traditional television? MailOnline gets hands-on with BT’s new subscription TV service

MailOnline has tried out EE TV, the latest subscription platform that offers content under one roof. 

EE TV – from the telco that’s owned by British giant BT – puts films and TV shows together in one slick interface.

That’s regardless of whether it’s the live broadcast from BBC One or Channel 4, or the latest on-demand show from Netflix, Disney+ or Amazon Prime. 

Unlike Sky Glass, EE TV is not an actual television but a new subscription package that combines an app with a choice of set-top box. 

On the homepage of the EE TV app, users are presented with the content they've been watching from the various apps all in one place - whether it's BBC iPlayer, Netflix, Disney+ or Amazon Prime Video - together with shows that are being broadcasted live

On the homepage of the EE TV app, users are presented with the content they've been watching from the various apps all in one place - whether it's BBC iPlayer, Netflix, Disney+ or Amazon Prime Video - together with shows that are being broadcasted live

On the homepage of the EE TV app, users are presented with the content they’ve been watching from the various apps all in one place – whether it’s BBC iPlayer, Netflix, Disney+ or Amazon Prime Video – together with shows that are being broadcasted live

The cost of EE TV depends on the package you choose – for example the sports package with four TNT Sports channels giving access to the Premier League is £18 per month. 

Read more 

This post first appeared on Dailymail.co.uk

You May Also Like

NEW Google Pixel 6 deal with massive 65GB of data for £26 per month

GOOGLE’S flagship phone the Pixel 6 launched in October last year and…

Goodbye to working in your PJ bottoms: are full-length holograms the future of meetings?

The latest tech innovation promises to display a mini 3D image of…

When will first radio message from aliens arrive? Scientists think they finally know

SPACE geeks hoping to hear from aliens could be in for a…

ADT Draws More Than $1.5 Billion of New Investments From State Farm, Google

ADT has secured investments totaling $1.5 billion from State Farm and a…