Hundreds of BP customers have been wrongly handed receipts showing they’d won reward points worth £2,000 and the oil giant will pay out.
Some customers say they received a receipt after shopping telling them they had won 400,000 BP reward points, which are worth £2,000, as part of its ‘Fuel Your Year’ promotion.
Initially, BP said this was a glitch with customers saying they were denied prize wins and offered 10,000 points worth £50 as a ‘goodwill gesture’ for the mistake.
However, the firm has since changed its position and began telling winners they will get the full amount.
BP wrongly gave receipts to customers that claimed they had won £2,000 worth of points
Customers must submit a claim to get the points meaning those who haven’t complained should do so, according to MoneySavingExpert, who contacted BP about the issue.
The reward points can be spent at a number of retailers, including Amazon and M&S.
The issue occurred ‘for a short time’ on the first morning of the promotion when some customers were given receipts showing they had automatically won the prize rather than simply being entered into the draw.
Around 400 people have so far contacted BP after wrongly being told they had won although the actual number could be much higher and it is worth checking any old receipts if you use its BPMe rewards card.
BP, one of the most familiar petrol station names, says the mistake was caused by a third party and that it was stopped as soon as it was detected.
The promotion will still continue until March, with one daily winner, despite the initial problems.
The points are part of the BP Fuel Your Year promotion which offers customers who swipe their BPMe rewards card or app while making a purchase in a BP store the chance to win a daily prize draw worth 400,000 points.
The promotion started on 5 January 2021 and is set to run until 2 March 2021, with one winner each day – a total of 57 winners.
Some customers took to social media to vent their frustration about the gaffe.
This customer was one who had received a receipt saying he had won the 400,000 points
Another customer said he was waiting for the points to appear in his BP account
This customer said she was finding it hard to contact BP to claim her points
A BP spokesperson said: ‘Following an error in the setup of the BP Fuel Your Year promotion, a number of our BPme customers were wrongly informed that they had won the daily prize of 400,000 BPme loyalty points.
‘Despite this being a mistake by a third-party supplier, BP will honour this prize for all the customers who have a receipt informing them that they were a winner.’
If you have already contacted BP, it said it will get in touch to honour the prize.
However, if you do not hear anything you can contact the company at [email protected].
Similarly, those who have not yet contacted BP should do so on the above email to claim your points.
#fiveDealsWidget .dealItemTitle#mobile {display:none} #fiveDealsWidget {display:block; float:left; clear:both; max-width:636px; margin:0; padding:0; line-height:120%; font-size:12px} #fiveDealsWidget div, #fiveDealsWidget a {margin:0; padding:0; line-height:120%; text-decoration: none; font-family:Arial, Helvetica ,sans-serif} #fiveDealsWidget .widgetTitleBox {display:block; float:left; width:100%; background-color:#B11B16; } #fiveDealsWidget .widgetTitle {color:#fff; text-transform: uppercase; font-size:18px; font-weight:bold; margin:6px 10px 4px 10px; } #fiveDealsWidget a.dealItem {float:left; display:block; width:124px; margin-right:4px; margin-top:5px; background-color: #e3e3e3; min-height:200px;} #fiveDealsWidget a.dealItem#last {margin-right:0} #fiveDealsWidget .dealItemTitle {display:block; margin:10px 5px; color:#000; font-weight:bold} #fiveDealsWidget .dealItemImage, #fiveDealsWidget .dealItemImage img {float:left; display:block; margin:0; padding:0} #fiveDealsWidget .dealItemImage {border:1px solid #ccc} #fiveDealsWidget .dealItemImage img {width:100%; height:auto} #fiveDealsWidget .dealItemdesc {float:left; display:block; color:#e22953; font-weight:bold; margin:5px;} #fiveDealsWidget .dealItemRate {float:left; display:block; color:#000; margin:5px} #fiveDealsWidget .dealFooter {display:block; float:left; width:100%; margin-top:5px; background-color:#e3e3e3 } #fiveDealsWidget .footerText {font-size:10px; margin:10px 10px 10px 10px;} @media (max-width: 635px) { #fiveDealsWidget a.dealItem {width:19%; margin-right:1%} #fiveDealsWidget a.dealItem#last {width:20%} } @media (max-width: 560px) { #fiveDealsWidget #desktop {display:none} #fiveDealsWidget .widgetTitleBox {background-color:#e3e3e3; } #fiveDealsWidget .widgetTitle {color:#000} #fiveDealsWidget #mobile {display:block!important} #fiveDealsWidget a.dealItem {background-color: #fff; height:auto; min-height:auto} #fiveDealsWidget a.dealItem {border-bottom:1px solid #ececec; margin-bottom:5px; padding-bottom:10px} #fiveDealsWidget a.dealItem#last {border-bottom:0px solid #ececec; margin-bottom:5px; padding-bottom:0px} #fiveDealsWidget a.dealItem, #fiveDealsWidget a.dealItem#last {width:100%} #fiveDealsWidget .dealItemContent, #fiveDealsWidget .dealItemImage {float:left; display:inline-block} #fiveDealsWidget .dealItemImage {width:35%; margin-right:1%} #fiveDealsWidget .dealItemContent {width:63%} #fiveDealsWidget .dealItemTitle {margin: 0px 5px 5px; font-size:16px} #fiveDealsWidget .dealItemContent .dealItemdesc, #fiveDealsWidget .dealItemContent .dealItemRate {clear:both} }
