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Passengers furious at airlines’ voucher policies in Covid crisis

Many people who waived their right to refunds say vouchers are a nightmare to redeemCoronavirus – latest updatesSee all our coronavirus coverageIn the

Samuel Little
LastPass
Two helpings of Priti Patel is pretty much no help at all | John Crace

Many people who waived their right to refunds say vouchers are a nightmare to redeem

  • Coronavirus – latest updates
  • See all our coronavirus coverage

In the first flush of the pandemic, millions of British travellers tried to be reasonable. With holiday hopes dashed and airlines and travel companies facing ruin, they agreed to accept vouchers instead of refunds.

But now a great many say their benevolence has backfired as they are confronted with a nightmare maze of unexpected charges and hurdles when they try to use them to book new breaks.

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