TESCO customers have been left fuming after being forced to wait for more than hour to secure a delivery slot for Christmas.
The supermarket released the slots for getting groceries at 7am this morning and had to put a virtual queuing system in place due to the high demand.
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Customers complained to Tesco on Twitter that they were waiting for too long, with some queuing online for more than an hour to secure the slots, while others asked if the website was down.
One customer said: ” I’m at the 80 minute mark, waiting to book a Tesco Christmas delivery slot. My endurance is now flagging and patience wearing a bit thin. Massive fail for Tesco. At what point do I quit?”
And another said: “Terrible system @Tesco. Been waiting over an hour for a delivery slot. No indication whether we’re moving in the queue or even still in the queue! Merry Christmas!”
Another said: “Come on @Tesco have you learned nothing from last year? You know it’s going to be busy yet your system has fallen down again on Christmas delivery booking slot day. Clearly I haven’t learned from last year, hear I am again putting up with this awful service.”
One shopper even likened trying to get a slot to buying Glastonbury tickets.
They said: “Peak 2020 – trying to get a Christmas delivery slot from @Tesco like you’re trying to get tickets for Glastonbury.”
Tesco posted on its own Twitter account: ” A lot of customers are using our website and app at the moment.
“So we’re temporarily using a virtual waiting room to help us manage the flow. We’re sorry if things take a bit longer than usual.”
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The Christmas delivery slots are in high demand every year, but more people than ever are expected to shop online due to the coronavirus crisis and second lockdown.
The slots available from Tesco this morning are for its Delivery Saver Scheme customers.
The £7.99 a month pass offers early access to the slots ahead of other customers.
Other supermarkets are also offering early access to the slots which are for delivery at the peak Christmas dates of 20-24 December.
Many Tesco customers also complained that the slots were made available on a Friday when they had to work or get kids to school.
One shopper tweeted at the supermarket: “been in the queue for over an hour now to book Christmas delivery slot. Having to leave fr work now. What is the point in having priority booking? I’ve not secured a delivery for months now. Happy to take my money every month now.”
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