TSB’S app and website went down earlier today leaving customers struggling to check their money on payday.
The issue also meant some customers weren’t able to log-in to their accounts on Black Friday.
6
Outage tracking website Downdetector reported issues from almost 300 people shortly before 1pm today.
Complaints then dropped as of 3pm, and the issues are now said to be resolved.
The issues meant some customers experienced problems with the TSB app and its website.
Around 68% of complaints tracked by Downdetector were to do with TSB’s internet banking, while 28% were about its mobile banking services.
6
6
6
6
6
Customers also complained about not being able to access their online banking on Twitter.
One person said: “It’s always good when companies are consistent. Payday so it means that TSB online banking and app is down again. Yay!”
A second said: “App and browser are down. Getting error messages, have deleted app, reinstalled, you’ve sent me four passcodes to reinstate and then final time said if entered incorrectly account would be blocked.
“TSB sent me codes so how are they wrong. It’s payday and bill day and no access.”
A third person commented: “Banking app is down yet again. And now I have been logged out.”
Another said: “TSB online banking is down on Black Friday so I don’t know exactly how much I have available to get anything.
“Going by searching, this is happening frequently. Might be worth me changing to another bank in the new year if that’s the case.”
A spokesperson for TSB told The Sun: “We’re aware that some customers experienced issues logging in to our app and internet banking earlier today, but this is now resolved.
“We apologies for the inconvenience.”
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
How can I check if TSB is down?
Customers can see if there are any issues with TSB’s services by checking its dedicated page on its website.
Here, you can find out what services have been affected, including mobile, online, telephone banking and card payments.
Websites such as Downdetector will also give you an indication if the problems you’re experiencing are affecting others too.
This is because they rely on customers reporting complaints – they’re not always accurate but can give you an idea of how widespread the issue is.
MIDNIGHT SHOP
Primark to open 11 stores for 24 hours when it reopens on December 2
NEED FOR SPEED
Martin Lewis explains how to double your broadband speed for half the price
DEAL STEALS
We reveal the best Black Friday deals including Apple and Nintendo Switch
CHRISTMAS FEELS
Tesco slashes prices of artificial Christmas trees and lights by up to 50%
FLOP SHOP
Philip Green’s Topshop empire facing collapse in days with 13,000 jobs at risk
SPLASH THE CASH
Black Friday 2020 LIVE – Best deals from Amazon, Argos, Currys & John Lewis
TSB last went down on October 30 with customers again locked out of their accounts.
And back in April, an outage left TSB customers locked out of their accounts for three hours.
The outage comes after TSB announced plans to close 164 branches due to a rise in mobile banking.
TSB customers wrongly told to urgently top-up accounts in the latest blunder by the bank
