THE online banking of TSB has gone down for some customers, leaving them unable to access accounts on payday.
More than 500 users are reporting problems on the Downdetector website.
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Overall, 78% are complaining about problems with internet banking, 18% report issues with online banking and 2% are struggling with the website.
Twitter users have also vented on social media this morning, with one user saying: “Currently self isolating so relying on food being delivered but can’t access my @TSB account to move money into current account to order any.
“Think it’s more than time to change banks, unreliable at best.”
While another added: “@TSB mobile app and internet banking down again?
“This happens too often for any bank let alone one as big as TSB #tsb #useless #boycotttsb“
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
The Sun has asked TSB to confirm when the problems are going to be fixed, we’ll update this article once we get a response.
Customers can see if there are any issues with TSB’s services by checking its dedicated page on its website.
Here, you can find out what services have been affected, including mobile, online, telephone banking and card payments.
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