THE online banking of TSB went down for some customers earlier today, leaving them unable to access their accounts on payday.The issues appear to have
THE online banking of TSB went down for some customers earlier today, leaving them unable to access their accounts on payday.
The issues appear to have started before 10am this morning, with more than 500 users reporting problems on the Downdetector website at its peak.
Overall, 78% complained about problems with internet banking, 18% reported issues with online banking and 2% struggled with the website.
Twitter users also vented about the problems before they were fixed, with one user saying: “Currently self isolating so relying on food being delivered but can’t access my @TSB account to move money into current account to order any.
“Think it’s more than time to change banks, unreliable at best.”
While another added: “@TSB mobile app and internet banking down again?
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
A third customer wrote on Twitter: “@TSB what is going on with your online and app service I can’t access either and not one bit of information available on your website.
“This is a regular occurrence @TSB and yet you never seem to update the website when issues occur, absolutely appalling service.”
While a fourth asked: “@TSB why do your systems always go down for payday?”
Currently, the bank says there are no outages, but it noted the earlier issues with its internet and mobile banking services.
The website statement said: “We are aware that earlier today some customers experienced problems accessing internet banking and we apologise for any inconvenience.
“We have addressed these issues and service has been restored, but if you experience any further issues, please try logging in again.”
Sadly, banks don’t have to pay out compensation to customers if there’s a drop in service, unlike telecoms companies.
You may, however, be entitled to some money back depending on how much the service disruption affected you.
Make a note of when you were unable to access the services and the names of anyone you spoke to about resolving the issue – record-keeping will strengthen your case.
You can find more details about how to complain to TSB on its website.
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Earlier this month, an online glitch at TSB left hundreds of frustrated customers unable to log into online banking or the app.
The outage came just days after TSB announced plans to close 164 branches due to a rise in mobile banking.
And back in April, an outage left TSB customers locked out of their accounts for three hours.